01
The challenge
Almost everyone arriving at an ISP site wants one of three things: to see
the packages, to check coverage, or to log in and pay a bill. Existing
subscribers and prospective ones want completely different pages, and
sending either to the wrong one loses them.
Broadband is also sold on claims that every provider makes in the same
words - fast, unlimited, reliable, always supported. Repeating them is
unavoidable; the site had to make them concrete enough to be worth reading.